, 
Welcome to the Lactose & Gluten-Free Pastry
MasterClass

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Lactose & Gluten Free
Pastry & Baking Course 

COMPLETE THE ENROLMENT FORM AND
START YOUR LEARNING NOW

TERMS & CONDITIONS

I understand that once I register I will receive: 
 Active account on ICEP digital course platform; 
 12 months access to the video lessons and digital course material; 
  Self Paced Learning Plan; 
 PDF printable Course Book; 
 Access to Recorded Webinars with Chef.

*Payment can be made in your local currency
*You will automatically receive Invoice in your Inbox after your payment confirmation and your spot will be secured.
*I understand that once I start the course, payment is not refundable.

To get the best value out of our Online MasterClasses,
it's important to organise well. 
We invite you to follow the steps below.

So let the pastry journey begin :)

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Access your Course Player and start learning.

The Course Player is the "magic place" where you can access:

  Resource Centre:

Course Book, Ingredient & Utensil Lists + Other resources you can print out.

 Pre-Recorded Video Lessons:

The pre-recorded Full-HD Video Lessons with Chef will guide you step-by-step through understanding the role of ingredients and reproducing the recipes in your own kitchen.

You can start viewing these videos immediately in your own pace, the only requirement is to view them in the order they have been structured and at least 1 time before moving on to the next learning unit.

Here is our welcome gift
Get 10% OFF for first order in our Online Shop :)

USE THIS DISCOUNT COUPON:

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If you need any help, we are just one click away.

Happy learning :)
TEAM ICEP HOTEL SCHOOL

ABOUT

THE CONCEPT

"I believe the new world of pastry is gluten-free, lactose-free, vegan and eventually sugar-free 
with a particular care to the origins of our ingredients 
and this is what our 3 STEP pastry journey is all about."
Chef Richard Hawke
Learn to replace gluten from all baked products: shortbreads, sponges, choux pastry,
crunches.
Learn to replace gluten + lactose contained in dairy products from creams, mousses, ganache,
glazes, etc.
Learn to replace gluten + all animal origin ingredients (eggs, dairy products, gelatine) with plant based options.

Frequently Asked Questions

About Course Concept

What is the difference between on-site and online course?
On-site MasterClasses are intense 3 to 5 day courses organised in Bucharest, Romania in groups of 14 to 16 students. 
Courses are hands-on giving you the opportunity to experience working with Chef Richard Hawke. Can be a wonderful opportunity to gain more insight into the Gluten Free world. 
Recommended for students with some baking or pastry experience.
Online MasterClasses can be taken from anywhere, anytime and by anybody. 
You can study according to your schedule, from the comfort of your home, without having to interrupt your work or travel abroad. All you need is a laptop or PC, good internet connection and the desire to learn. It's a 6 weeks guided learning experience with 12 months access to Video Lessons and online materials. 
During 6 weeks of guided learning, we recommend to invest at least 10 to 15 hours/week, to go through video lessons several times and follow through all your practical assignments, to get the most out of your course. After all, practice makes perfect!
Online MasterClasses can be taken by both home bakers and professionals. They are designed to start with basic recipes, carefully guiding you through with step by step videos towards more complex cakes.
Video lessons can be revisited as many times as you desire, during the 12 months access period.
Is this a theoretical or practical course?
From our experience as educators, we believe the best way to learn is combining theory with practice. This is the principle we have structured our course around.
  Theory is structured in Module 1 - Ingredient Understanding, where we explain specific ingredients used in pastry and their role in our products;
  Starting with Module 2 we move on to Practical Learning:
 Demonstrative Video Lessons [Chef demonstrates step by step each recipe];
 Practical Assignments [Students reproduce in their kitchen the recipes and submit the results;
 Chef's Evaluation & Feedback on submitted assignments.
What does Guided Practical Learning Experience mean?
One of the strong parts of this course is the 6 weeks Practical Guided Learning [PGL] with Chef Richard Hawke and ICEP Team. 
Your practical learning experience will consist of: 
 Printable PDF Materials [Resource Center]
 Pre-recorded Full HD Video Lessons with Chef
 Practical Assignments (reproduce 3 to 5 cakes) in your own kitchen and submit the results);
 Chef's Evaluation and Feedback on submitted assignments;
 Support;
 Access to our International Pastry Community.
To give your the best learning experience with maximum flexibility, you get to choose when to start your Practical Guided Learning from our available plans. 
How long does the course take?
The course lasts 12 months counting from your enrolment date. 
After registration, you will receive full access to all materials, so you can start your learning immediately. You will have to complete the modules in the order they have been structured.
During the 12 months, you can choose when to start your 6 week Practical Guided Learning experience from the available PGL Plans.
At the end of the 12-month period, you will be able to prolong your access to the content by enrolling into our Alumni Program.
How can I access the desired course?
First step is to register and book the desired course and start date. 
Only paid accounts will have access to premium features of our course. 

You will be able to access your Course Player immediately and start your learning.
Step 1: Register for the course;
Step 2: Go to My Courses: https://online.icephotelschool.com/my-courses
Step 3: Access your course and start your learning experience!

The platform can be accessed from PC, Laptop, Tablet or Mobile phone, although for the best user experience we recommend to use a big screen device.
Can I access the modules in the order I want?
We have structured our course in 7 modules.
After registration, you will have access to the modules immediately from your account, but for the best learning experience you will go through the learning materials step by step according to the course plan. 
What are the practical assignments and why do I need to submit them?
Our course is designed as a Practical Guided Learning Program.
We believe the best results you can obtain by combining theoretical learning with practice. 
You can choose when to start the 6 weeks Practical Guided Learning by selecting one of our PGL Plans.
You will have 3 practical assignments to submit, consisting of making 3 cakes in your kitchen and submitting the results of your practice together with a description of the process and challenges encountered. 
Your Assignment will be reviewed by Chef and you will receive Chef's Feedback.

Please have in mind that in order to be rewarded with our Training Certificate, you have to complete all Learning Units and submit a minimum of 3 Practical Assignments.

If you are not interested in obtaining the Training Certificate, you can choose to only follow the Video Lessons and Webinars, without submitting Practical Assignments.

What happens if I don't submit assignments on the indicated dates? 
You can choose when to submit Practical Assignments by choosing one of our PGL Plans. 
If you are not able to submit the 3 Practical Assignments according with your chosen PGL Plan, you will not be rewarded by our Training Certificate.
You will also have the option to extend your PGL with another 6 weeks allowing you more time to practice and submit assignments.
Will I receive my Training Certificate if I fail to submit my assignments?
You will receive your Training Certificate only if you successfully submit all 3 Practical Assignments by the end of the 6 weeks Practical Guided Learning (PGL).
In case you were not able to do so, you will have the option to apply for an extension of another 6 weeks of PGL.
Can I extended my Practical Guided Learning?
Yes, you can apply for an extension of 6 weeks of PGL at an extra fee. Please contact Support at online@icephotelschool.com. 
Can I access the learning content after the 12 months? 
Once the 12 months of access to the Course have passed, you can prolong your access through the Alumni Program. For more information, please contact Support at online@icephotelschool.com. 
I want to learn more. What other courses you recommend?
Continuous learning is the best investment in yourself.
If you would like to stay with us and learn more, we have a few recommendations for you:
 You could continue your online learning experience by registering to Lactose Free Pastry and Vegan Pastry MasterClasses;
 You could participate into On-Site MasterClass in Bucharest, Romania or any other school Chef Richard Hawke is having classes.

Requirements.
Our Recommendations.

Can I take this course if I don't have professional experience?
You do not necessarily need to have previous professional experience or knowledge. It is more important to have the desire and motivation to learn and invest time to do so. 
I don't speak very good English. What other languages is this course available? What do you recommend?
All learning materials for this course are in English (Course Book, Video Lessons, Support, Live Webinars). If you can understand and can speak & write basic English, you will do just fine. 
I am not computer friendly. Will I be able to follow through the course?
Our Digital Course Player is very user friendly and simple to use, you won't need specific Computer knowledge. In case you have difficulties we are here to support you, just drop us an email: online@icephotelschool.com and we will guide you through.
What equipment do I need to follow this course?

 PC, Laptop, Tablet or Smartphone with good internet connection
For a proper user experience without interruptions, we recommend viewing the Video Lessons and participating to the Live Zoom Webinar on your PC, laptop or tablet. You will need also a good internet connection.

  Ingredients [only for Practical Assignments]
You will need ingredients to exercise the recipes in your kitchen and submit your practical assignments. 
We will provide you a list of ingredients, together with our recommendations where you can purchase them from. They are also available in our Online Shop. Find out if we can deliver in your country by dropping us an email at online@icephotelschool.com 
 Equipments & Utensils [only for Practical Assignments]
You will need basic kitchen equipments: mixer, hand blender, oven, refrigerator,
freezer, baking trays and basic pastry utensils (whisk, spatulas, silicon mats, etc.). 
We will provide you with a complete list, so if you don't have them in your kitchen, you can purchase them from your local distributor or from ICEP Online Shop. 
How much time should I invest into this course?
During the 6 weeks of Practical Guided Learning, we recommend to invest at least 10 to 15 hours/week, to  go through video lessons several times and follow through all your practical assignments, to get the most out of your course.
After all, practice makes perfect!
Keep in mind, the more time you invest, the better results you will have!


  Enrolment. Payment. Invoicing.

How do I enroll?
Step 1:  Go to Enrolment Section of this page
Step 2:  Click on the Button with the START DATE of the course you want to take. We will redirect you to Payment Page.
Step 3:  Complete Booking Form and finish online payment process. You will receive a confirmation email and your spot will be booked. 
How do I pay?
Option 1: CREDIT CARD
You can make payment online with your credit card.
You will receive instant booking confirmation and your spot will be secured.
We use 3D Secure Online Payment Processors - STRIPE, with PCI Level 1 certification. This is the most stringent level of certification available in the payments industry.
You can use MasterCard, Visa, Maestro or American Express.
Payment can be processed in your local currency.

 GUARANTEED SECURITY USING ONE OF THE MOST ADVANCED ENCRYPTED SYSTEMS ON THE MARKET.
Option 2: BANK TRANSFER
If you wish to make payment via bank transfer, please follow the below instructions:
Account info:
Company Name: ICEP INTERNATIONAL SRL
IBAN: RO59BTRL04104202D26205XX
Swift: BTRLRO22
*All transfer fees shall be paid by Sender.

After making payment, send us an email to online@icephotelschool.com with the following information:
  • Payment Confirmation;
  • Name of the Participant and Email Address to create and give access to Student Account.


If you need Company Invoice, kindly send us the below information:
  • Name of Company
  • Registration No
  • Full Address
I have a problem with payment. What do I do?
We have students enrolling from all over the world and in very isolated cases they can go through system blocks or security issues raised by our bank or the bank of the student. 
We apologise for any inconvenience and we are here to help you solve them.
Email us at online@icephotelschool.com or send us a Whatsapp/Text message to +40 773 797 075 and we will try to help you sort it out.

Does the course price include VAT?
Our company is exempt of VAT, so there will be no VAT to be paid by you.
Can I get a Company Invoice?
For Company Invoice please follow the Instructions when you make your Registration and complete the Billing Information with the correct company data:
 Name of the Company
 Address
 Registration Number

 Important: Please be aware that Invoices are issued automatically with the information you Insert when you complete the BILLING INFORMATION Section and cannot be manually edited after.
You can Download your Invoice from your Account. Follow the steps below:
Course Page or Home Page   Menu My Account  Account 
Can I cancel my enrolment?
You have the right to cancel your enrolment up to 14 days following your enrolment, if you haven't started your course.
However, as it is a digital product, once you have started your course, it is not possible to cancel the enrolment and receive any refunds.